IT Support for Legal Offices and Law Firms

IT Support for Legal Offices and Law Firms

Don’t just partner with any managed services company, your law firm’s specific needs are too important. Our expertise goes beyond just keeping your network up and running and keeping incidents from happening that can paralyze your practice. We have unique experience in the legal market vertical. Our consultants are familiar with popular case management programs from Lexis Nexis® such as Time Matters®, PC Law®, TrialWorks™, and other popular billing and collections software. We even have certified consultants at our disposal who specialize in individual case management applications if you require more advanced training or customizations.

Compliance and Data protection

Many law firms must comply with regulations like SOX, HIPAA, and FRCP, which require networks to be monitored in real time and ensure high levels of security to guard confidential data. We have the technical know-how necessary to comply with these laws and keep your network secure from hackers or other prying eyes.

Archiving and Data retention laws

Developing an archiving policy is the first step, but many companies fail to bring in the right IT partner to accomplish the task of controlling information and building a proper records retention schedule. No matter what form you keep them in, your archived records must be in order, easily accessible, and must meet HIPAA, SOX, or FRCP requirements in order to fulfill any e-discovery requests.

Vendor Liaison

When we say we’re your “new virtual IT department”, we mean it. As part of all of our managed service contracts, we include contacting any third party vendors on your behalf. This includes software vendors for your case management software, printer and copier vendors, internet service providers, and hosting companies. We deal with all of these companies and step in when necessary so you don’t have to. Often times a “technical minded” person handling the call makes a world of difference in solving problems rather than having your in-house staff or office managers waste their time dealing with the gauntlet of nonsense you often find with first tier support personnel.

Truly invested in your practice

We have a vested interest in seeing your business succeed. Without your business, we have nothing. The IT consultants and account managers we assign to your account are constantly reviewing and finding new ways to improve efficiency and your bottom line. Audits for things like printing costs, telephone and internet services, hosting providers, paperless solutions, and software licensing costs are routinely and uniquely evaluated as part of all of our managed service contracts.

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Network Support for Small to Medium Businesses (SMB)

Network Support for Small to Medium Businesses (SMB)

Every business owner or manager wants a stable and reliable computer network, and that’s where regular maintenance becomes a necessity. If you’re tired of costly and unpredictable repairs that put a drain on your time and check book, then a managed service plan is for you. You’ll have a team of highly skilled engineers and computer network consultants servicing your business just like an in-house IT department would, but at a fraction of the cost.

Why pay a monthly fee for computer services?

Simply put, you’ll get better service and you’ll save more money in the form of increased productivity and reduced downtime. Let’s face it; the “computer guy” you’ve been calling every time something breaks isn’t cutting it anymore. You need someone to be “proactive” and “on top” of things 24×7, not just someone you “hope” will answer your call when you’re in full panic mode because a computer crisis just happened. We use centralized monitoring, ticketing, and dispatch software to watch everything that happens on your network, and we fix things behind the scenes before they become major problems or disasters.

Our goal is to keep your computer network problem free at all times and to actually manage it in a proactive way. We include network security, proprietary antivirus, and anti-malware licenses for each of your users, so you don’t have to worry about “renewals” or “expired” software causing problems. We can also guarantee specific levels of response times because we’re always in the loop with what’s going on with your computer network.

Why can’t I just call you when I need you?

The reality is computer problems always happen at the worst possible times. You could be in the middle of preparing a big case or presentation and then out of nowhere your computer crashes. You need to have someone ready who is guaranteed to respond quickly. No one can predict when something bad will happen. The only thing you can be sure of is that it will.

Think about this for a moment; If you’re currently paying an IT consultant “per hour”, they MAKE money every time your computer network breaks. Their response times are often not as good either, because they aren’t expecting your call, and they might even be too busy to help you because they’re with another client. Under our managed services plans, we LOSE money when your computer network breaks, or if we don’t respond quickly enough. Your costs stay the same each month no matter what happens.

Every business needs good IT support to succeed

Computers should work perfectly all the time, but as everyone knows this is not the reality. Technology has advanced so much that it’s easy to believe computers and networks never have problems. The truth is that your computer network is a complex collection of hardware and software, often from different manufacturers, communicating simultaneously at trillions of times per second, and under constant pressure from the demands of your applications, unwanted virus/spyware attacks, and the needs of their users. If you’re currently using a consultant who charges by the hour, you need to experience what a difference it makes to have a full range of network support that no single person can offer in order to succeed in today’s competitive marketplace.

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IT Support for Healthcare and Medical Practices

IT Support for Healthcare and Medical Practices

As a physician or medical professional your job is to see and help as many patients as possible. If the computers you rely on are constantly down or ridden with spyware and viruses you can’t do that. You also put your patient’s privacy and confidential information at risk. Let’s face it; the “computer guy” you’ve been calling every time something breaks isn’t cutting it anymore. You need a full range of network support that no single person can offer in order to succeed in today’s competitive marketplace. Let us do what we do best, and you do what you do best, which is helping patients. Technology is taking over and improving efficiency in almost every aspect of business, especially in the medical field. You need to keep up, or be left in the dust of your competitors.

No Medical Practice is too small or too big

Our managed service contracts are scalable. We bill you based on how many users and/or devices you want us to maintain. Whether you have a small practice of 1-5 physicians, or a larger firm of 10-50, we’ve got you covered, and we’ve got a plan that makes sense for your bottom line. You won’t find any “cookie cutter” or “Bronze, Silver, Gold” packages here. Everything we do is custom fitted to your specific business needs.

Compliance and Data Protection

All medical practices are familiar with complying with HIPAA and HITECH laws. HIPAA requires your networks to be monitored in real time, and that they adhere to strict encryption standards that assure high levels of security to safeguard confidential patient information. We have the technical know-how necessary to comply with these laws and keep your network secure from hackers or other prying eyes. All of our managed services include technical compliance with HIPAA and other regulations.

Vendor Liaison

When we say we’re your “new virtual IT department”, we mean it. As part of all of our managed service contracts, we include contacting any third party vendors on your behalf. This includes software vendors for your medical records, e-prescriptions, labs, and EMR or EHR software vendors, printer and copier vendors, internet service providers, and hosting companies. We deal with all of these companies and step in when necessary so you don’t have to. Often times a “technical minded” person handling the call makes a world of difference in solving problems rather than having your in-house staff or office managers waste their time dealing with the gauntlet of nonsense you often find with first tier support personnel.

Truly invested in your practice

We have a vested interest in seeing your business succeed. Without your business, we have nothing. The IT consultants and account managers we assign to your account are constantly reviewing and finding new ways to improve efficiency and your bottom line. Audits for things like printing costs, telephone and internet services, hosting providers, paperless solutions, and software licensing costs are routinely and uniquely evaluated as part of all of our managed service contracts.

Outsourcing

You may already have an “IT guy” or “computer guy”, especially if you’re a larger practice, but that doesn’t mean we can’t supplement and fill the gaps in to make sure you have non-stop 24x7x365 network monitoring and support. You’re “go-to” guy may be sick, on vacation, overwhelmed with work, and unable to do what’s necessary to keep things running at 100%. Our “no nonsense” contracts make it easy to leverage our expertise when you need it most.

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Lenovo Laptops

Lenovo Laptops

A rubber bumper around the top cover absorbs the force of side bumps. The corners are 50 percent stronger, to reduce damage when dropped at an angle. The bezel is thicker, to protect the LCD panel, and a stronger rear cover reduces accidental LCD damage. The hinges and brackets have been strengthened, to last 50,000 cycles and to withstand more force to the cover. Reinforced ports and a reduced gap between.

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Workstations and Servers

Workstations and Servers

Every company relies on computers to get things done. In today’s times, micro-processors and ultra-fast computing hardware have become part of doing business, and keeping your equipment up-to-date is essential to running it efficiently. Additionally, because we order all of our parts directly from manufacturers, you can be assured in knowing that you have the latest technology at the best possible price, and not a pre-configured.

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Phone/Internet Services

Phone/Internet Services

Reducing your phone or internet bill and finding the best possible deal is what we do best. We can provide quotes from all the best carriers in your
area without the hassle of contacting and dealing with each one. We collect the quotes and compare options so you don’t have to. We’ll analyze your bill at no cost to you and find out if you’re paying too much. There are many insider tricks and ways to lower your bill, so give us a try.

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IT Consulting

IT Consulting

We offer superior knowledge, while keeping your business needs in mind. We cater to small and medium sized businesses and you can expect to receive personalized service from our staff. Every business needs certified professionals to work on their computer network.

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Managed Cloud Backup

Managed Cloud Backup

Online Backup with MCBS is a perfect online backup solution that automates data backup to secure cloud storage. The application combines easy to use interface with a powerful functionality making a disaster recovery plan simple, reliable and affordable.

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